TOYHOPE.COM allows unsatisfied customers return or cancellation requests. An exchange or refund is dependent upon the type of items purchased.

Custom made items may not be returned or canceled once the item has been processed.

Return Policy

Please note that all returned items must be in brand-new condition, unused and with tags intact and attached. We reserve the right to charge a handling fee on all items returned for non-quality related issues

Items may be returned for the following reasons:

Poor Quality:

If there is any quality problem related issues to a purchased item, please send photographs or videos clearly showing the problem. Once we confirmed it is our fault, you can initiate a return for the item, and we will refund all of the cost together with shipping fees.

Wrong Item Shipped:

If the wrong size or color was delivered, please return the item with a copy of the receipt in order to confirm the fault of TOYHOPE.COM. A full refund or exchange may be issued. If the wrong size or color was purchased, the customer is responsible for the return shipping fee. Please read the size details of the items. Size errors of less than 2cm are considered to be normal and will not be granted for a refund. Slight color mismatch between the item and the computer monitor shows may not mean that the item is wrongly shipped.

For other mistakes, please send pictures and inquiries to sales@toyhope.com. Once we confirmed it was our fault, an exchange or reimbursement will be granted. Customers need to confirm their eligibility for an exchange or return before sending items back. In many cases, you have 7 days after receiving your order to contact us and request a return or exchange.

Lost or Missing Items:

Please contact us at sales@toyhope.com immediately. Once confirmed, a full refund or reshipment of the item will be granted.

Defective or Damaged:

It is likely an item could be damaged during the delivery process. Please don't accept a package if you see any sign of damage on the outside packing of the package and ask the delivery person to return it back to the sender. If you open the package and see any damage or defect, please send photographs or videos clearly showing the problem and the courier number as soon as possible. Once confirmed, you may choose to exchange or refund.

Change of Heart:

Buyer’s remorse can be resolved with an exchange or refund depending on the type items and before the order is shipped.

If you have further questions, please contact our Customer Service representatives.

Order Cancellation Policy

Most orders can be cancelled at no charge before the processing time. Orders cannot be cancelled 3 days after from when the order was placed.

Cancellation Guidelines and Conditions:

1.     Orders cancelled before it has been shipped out will be given a full refund.

2.     Once your order has been shipped, it can no longer be cancelled.

Exceptions:

Please be aware we do not accept cancellation of custom-made products as they are completely designed and made for you. So please check the details of your custom-made products before you place an order

Note: To cancel an order, please sign into “My Orders”, select the order you need help with, and request a cancellation.

In order to ensure our customers a pleasant shopping experience at TOYHOPE.COM, we may record some of our customers’ information through our website. Please keep in mind that your privacy is very important to us and we ensure complete confidentiality.

We respect and protect the privacy of our visitors. In the following section, we will explain to how we use the information you offer to us. Any revision of this policy will be attached to this one. We reserve the right to explain and change the policy any time.  Below is the TOYHOPE.COM Privacy Policy.

Your personal information is recorded from your registered content and when you purchase items on our website. The information may include your name, address (contains billing and shipping information), telephone number, e-mail address and organization. This information is used to process and ship orders, to contact you about the status of your order, questions and future promotions.  We may use telephone calls and e-mails to inform you about new products.

You can log in your account through TOYHOPE.COM anytime by entering your email address and password. A registered account is not required to visit. An account is required if you want to place an order. The account will save your information, order history, and the status of your orders. For your privacy and security, we do not save your credit or gift card information. On the My Account page of our website, you can change saved information anytime.

Removal or Editing Your Information

If you wish to unsubscribe to the promotional emails, please visit the “email unsubscribe page” on the website or click on the link available at the bottom of any promotional email.

If you would like to receive more personalized information from TOYHOPE.COM or change something about your profile, please click on the links available at the bottom of the email or log into your account and visit the My Account page.

We will not collect any identifiable information without any direct association with you specifically. We may collect information about your habits and usage of our sites during the normal course of using TOYHOPE.COM.

Web servers may automatically identify your computer by its IP address (a number assigned freely and unique). TOYHOPE.COM collects IP addresses for the system administrational purposes, to report aggregated information and audit the use of our site.

Exposing and Sharing Your Information

TOYHOPE.COM employees who have access to customer information are required to protect the information with a professional attitude and manner. We strive to fulfill the duties and provide the services you deserve.

Your information needs to be shared with a 3^rd-party shipping and delivery companies in order to deliver the products or services you have ordered. We will not share your personal information with other organizations without your consent in advance for any other reason not related directly to serving you.

TOYHOPE.COM will never sell or lease your personally information for any purpose, at any time. We will not apply any personal information about you other than assisting us to serve you better.

We may supply your IP addresses to the proper authorities when we have to do so by law, for example, in response to a court order.

TOYHOPE.COM provides website features, products and services when you visit or shop at TOYHOPE.COM. TOYHOPE.COM provides the TOYHOPE.COM Services subject to the following conditions. TOYHOPE.COM reserves the right to change this site and these terms and conditions at any time

If you visit or shop at www.TOYHOPE.COM, you accept these conditions. Please read them carefully before shopping.

Customers are Solely in Charge of the Following:

1. Accurate information related to your account and order information

2. No posting or transmitting to the TOYHOPE.COM website any material which is threatening, in breach of confidence, private, violates or infringes the copyrights, patents, trademarks or other proprietary rights of any person, infringes on the rights of a third party, can potentially cause technical damage to the website.

3. You may not make any commercial use of any of the information provided on the TOYHOPE.COM website or make any use of the website for the benefit of another business unless explicitly permitted by TOYHOPE.COM in advance

4. TOYHOPE.COM reserves the right to delete any information which we believe is unlawful or inappropriate.

5. TOYHOPE.COM will assign you an account identification and a password to enable you to access our services. Each time you login, you will be deemed an authorized user of the website in a manner consistent with the Terms of Use. You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you. You shall notify us immediately of any unauthorized or misuse of your account.

Termination of Use

TOYHOPE.COM reserves the right to terminate and deny the right to use the TOYHOPE.COM website and all of the offered services. You are personally liable for any orders that you place with us or charges that you incur prior to the account termination. TOYHOPE.COM reserves the right to change or discontinue all or any aspects of the TOYHOPE.COM website at any time without prior notice.

Reviews, Comments & Communications

When you use any TOYHOPE.COM Service, or send e-mails or post to us, you are communicating with us. You may post reviews, comments, photos, and other content or submit suggestions, ideas, comments, questions, or other information on to the website. You may post to our website as long the content is in alignment with our terms and conditions. You shall not use a false e-mail address, impersonate any person or entity, or mislead the origin of a card or other content. All Submissions shall automatically become the sole and exclusive property of TOYHOPE.COM and shall not be returned to you. You must agree not to raise any dispute in connection with any use of the entry by TOYHOPE.COM in the future.

If you do post content or submit material, and unless we indicate otherwise, you grant TOYHOPE.COM a nonexclusive, royalty-free, perpetual, irrevocable, and fully sub-licensable right to use, reproduce, create derivative works from, and display such content in any media. You represent and warrant that you own or otherwise control all of the rights to the content that you post; that the content is accurate; that use of the content you supply does not violate this policy and will not cause injury to any person or entity;. TOYHOPE.COM has the right but not the obligation to monitor and edit or remove any activity or content. TOYHOPE.COM takes no responsibility and assumes no liability for any content posted by you or any third party.

Copyright

All contents, such as text, graphics, logos, button icons, images, and audio clips, digital downloads, data compilations, and software and other contents on the website of TOYHOPE.COM is the property of TOYHOPE.COM or its content suppliers, and is protected by international copyright laws. TOYHOPE.COM recognizes and respects all copyrights and trademarks. As such, any usage of television, motion picture, music, and film festival or other names or titles have no connection to TOYHOPE.COM and TOYHOPE.COM is the sole property of the copyright or trademark holders. The use of any TOYHOPE.COM trademark or service mark without our written consent is strictly prohibited. You may view and use the Content only for your personal information and for shopping and ordering on the site.

Order Acceptance/ Confirmation

Please note that there may be certain orders that we are unable to accept and must be cancelled. TOYHOPE.COM reserves the right, at sole discretion, to cancel any order for any reason. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. The TOYHOPE.COM website reserves the right at any time after receipt of your order to accept or decline your order for any reason.

Returns & Refunds

TOYHOPE.COM does not take title to returned items until the item arrives at our fulfillment center. At our discretion, a refund may be issued without requiring a return. In this situation, TOYHOPE.COM does not take title to the refunded item. For more information about our returns and refunds, please see our Help Center.

Litigation & Arbitration

To begin an arbitration proceeding, you must send a letter requesting arbitration and describing your claim to the exclusive jurisdiction and venue of the courts located in Nanjing, P.R. CHINA. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed location. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action. If for any reason a claim proceeds in court rather than in arbitration we each waive any right to a jury trial. We also both agree that you or we may bring suit in court to enjoin infringement or other misuse of intellectual property rights.

Any dispute or claim relating in any way to your use of any TOYHOPE.COM service, or to any products or services sold or distributed by TOYHOPE.COM will be resolved by binding arbitration, rather than in court, except that you may assert claims in small claims court if your claims qualify. The Federal Arbitration Act and federal arbitration law apply to this agreement.

TOYHOPE.COM is not responsible for any infections, delay in operation or transmission, line failure, errors, omissions, interruptions, or defects arising out of your use of this site or with respect to the material provided and/or contained on this site. In no event shall TOYHOPE.COM be responsible for any special, direct, indirect, incidental, or consequential damages, or any other damages of any kind, resulting from whatever cause, including but not limited to loss of use, loss profits, or loss of data, whether in an action under theories of contract, negligence, strict liability, or otherwise, arising out of or in any way in connection with the use of or inability to use the information or materials on, or accessed through TOYHOPE.COM.

Disclaimer:
You the customer choose to buy the listed products on our site means you understand your local laws include intellectual property rights and other restricts allowed you to do so. And if any law issues occur due to different laws from different countries, you'll make your own determination of the suitability and completeness for your own use. Once products sold online suffer infringement and other claims, our suppliers will take responsibility for it without excuse. You can contact them directly to solve the issues with the help of our IP control manager if needed.

It is the policy of TOYHOPE.COM take appropriate action when necessary to uphold and recognize all relevant State, Federal and International laws in connection with material that is claimed to be infringing any trademark, copyright, patent and all or any other Intellectual Property laws. If you are an intellectual property rights owner and you believe that TOYHOPE.COM sells, offers for sale, or makes available goods and/or services that infringe your intellectual property rights, please send the following information in its entirety to info@toyhope.com .
Information required:

1. An electronic or physical signature of the person authorized to act on behalf of the owner of an exclusive that is allegedly infringed    

2. A description of the allegedly infringing work or material    

3. A description of where the allegedly infringing material is located on the site (product(s) URL)

4. Information reasonably sufficient to allow us to contact you, such as your address, telephone number and e-mail address   

5. A statement by you that you have a good faith belief that the disputed use of the material is not authorized by the copyright or other proprietary right owner, its agent, or the law

6. Identification of the intellectual property rights that you claim are infringed by the Website(e.g. "ABC copyright", "XYZ trademark, Reg. No. 123456, registered 1/1/2000",etc)

7. A statement by you that the above information and notification is accurate, and under penalty of perjury, that you are the copyright owner or authorized to act on behalf of the owner whose exclusive right is allegedly infringed.

Disclaimer:
You the customer choose to buy the listed products on our site means you understand your local laws include intellectual property rights and other restricts allowed you to do so. And if any law issues occur due to different laws from different countries, you'll make your own determination of the suitability and completeness for your own use. Once products sold online suffer infringement and other claims, our suppliers will take responsibility for it without excuse. You can contact them directly to solve the issues with the help of our IP control manager if needed.